We want you to be completely satisfied with your purchase from Capital Z, and we understand that sometimes things just don't work out.
HOLIDAY RETURN POLICY: For a seamless holiday gift experience, the window for returns or exchanges on orders placed after November 16, 2023 will be extended until January 7th, 2024.
**Gift with Purchase Promotion Terms:**
Return Eligibility: To be eligible for a return, the purchased item must be in its original condition and packaging. Return of Gift: If your purchase qualified for a complimentary gift, the gift must also be returned along with the purchased item. Charges for Retained Gifts: Should you choose to keep the gift while returning the purchased item, a charge equivalent to the value of the gift will be applied to your refund or charged separately. Gift Condition: The gift must be returned in unused and undamaged condition. Any damage to the gift may result in a deduction from your refund. Refund Processing: Refunds will only be processed once both the purchased item and the gift are received and inspected. Exclusions: If the gift is not returned or is returned in a damaged or used condition, we reserve the right to deny the return or charge a fee. Contact Us: For any questions or concerns regarding returns related to the Gift with Purchase promotion, please reach out to our customer support team at email@example.com
General Return Policy
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have 14 days from the date of delivery to initiate a return.
- Return Process: To initiate a return, please email us at firstname.lastname@example.org with your order number and reason for the return. Our customer service team will provide you with a return label and instructions for sending your item(s) back to us.
- Refund: Once we receive your returned item(s), we will inspect it/them to ensure that it meets our return eligibility criteria. If your return is approved, we will initiate a refund to your original method of payment. Please note that original shipping fees are non-refundable and return shipping costs are the responsibility of the customer.
- Exclusions: The following items are not eligible for return: final sale items, customized items, and gift cards.
- Damaged or Defective Items: If your item(s) arrive damaged or defective, please contact us immediately at email@example.com. We will work with you to provide a replacement or refund.
- Items eligible for return under our "Buy More, Save More" promotion can be gladly accepted, provided they are unused and undamaged. Please be aware that returning these items will nullify any quantity discount originally applied to your purchase.
- Candles: Unfortunately, we cannot process returns for candles that have been used.
We strive to provide the highest level of customer service and satisfaction. If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us.