Products and Returns
Our standard return and exchange policies apply to items purchased during sales or promotions, unless otherwise specified. Please review the specific terms and conditions of the sale or promotion for any exceptions.
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. We will assist you with a return or exchange.
Please contact customer service immediately regarding adjustments to your order, including discounts. We can be reached HERE.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
If you wish to cancel your order, please follow these steps:
- Contact Customer Service: To initiate a cancellation, reach out to our customer service team as soon as possible. We can be reached HERE.
- Provide Order Details: When you contact customer service, please provide your order number and the reason for cancellation. This information helps us process your request efficiently.
- Cancel Before Shipment: Please note that we can only cancel orders before they are shipped. Once your order has been shipped, it cannot be canceled, and you will need to proceed with a return for a refund (if applicable).
Remember that timely communication is essential to ensure your order is canceled successfully before it ships. Once it's shipped, you will need to follow our return policy for any changes or refunds. If you have any further questions or need assistance with your order cancellation, don't hesitate to contact our customer service team for prompt support.
To ensure successful cancellation, it's crucial to contact customer service and request the cancellation before your order is shipped. Orders are typically processed and shipped within a certain timeframe, so it's best to reach out as soon as you decide to cancel.
We do not charge a cancellation fee if you request to cancel your order before it ships. If your order has already been shipped, you will need to follow our return policy for a refund, and return shipping costs may apply.
If your order is canceled before it ships, you will receive a full refund to your original payment method. It may take a few business days for the refund to reflect in your account, depending on your financial institution's processing times.
You can typically cancel the entire order or specific items within an order, depending on our order processing system. When contacting customer service, please specify whether you want to cancel the entire order or specific items, and we will assist you accordingly.
At Capital Z, we strive to get your order to you as quickly as possible. Generally, you can expect your purchase to arrive within 7 business days from the date of purchase. Please note that this estimate may vary depending on factors like your location, product availability, and weather.
We provide order tracking for every purchase. As soon as your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. This allows you to monitor the progress of your delivery in real-time and get an estimated delivery date.
No, we do not at this time, however each item is sent via UPS or Fed-ex and should arrive quickly and hassle free!
Unfortunately, once an order is placed, we cannot guarantee that the shipping address can be changed. It's important to review your shipping information carefully during the checkout process to ensure accurate delivery. If you need assistance with address changes, please contact our customer service team as soon as possible, and we will do our best to assist you. We can be reached HERE.
While we strive to meet our estimated delivery times, unforeseen circumstances such as weather, carrier delays, or other external factors may occasionally cause delays. If your order is significantly delayed beyond the estimated time frame, please contact our customer service team, and we will investigate the issue and provide you with updates on your shipment's status.
No, we do not offer international shipping at this time, please subscribe for updates on when we will be expanding our distribution.